CULT CREW SHIPPING POLICY
We are thrilled to bring you unique and inspiring products from around the world. Please read the following information carefully to understand how and when you will receive your order.
Processing Time
All of our products are made-to-order and handcrafted specially for you. This process requires 2-4 business days before your order is packaged and shipped. You will receive a confirmation email once your order has been processed.
Shipping Destinations & Times
We currently ship internationally to over 100 countries. Shipping times are calculated from the moment your order leaves our warehouse and do not include the processing time mentioned above.
- United States: 5-10 Business Days
- Canada, Europe, Australia & New Zealand: 7-15 Business Days
- Rest of the World: 10-20 Business Days
Please note that these are estimated times and delays can occasionally occur due to customs, weather, or other factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your items and your delivery destination. We work with various carriers to ensure the most reliable and cost-effective shipping methods for your location.
Order Tracking
Once your order is shipped, you will receive a second email containing your tracking number and a link to monitor your package’s journey. Please allow 24-48 hours for the tracking information to activate.
Customs & Import Taxes
For international orders, you are responsible for any applicable customs duties, import taxes, or brokerage fees levied by your country. These charges are not included in the product or shipping price and are paid directly to your local carrier upon delivery. We recommend contacting your local customs office for more information.
Damaged or Lost Packages
We take great care in packaging your orders to ensure they arrive safely. However, if your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging.
In the rare event that your package is lost in transit, please contact us and we will initiate a trace with the shipping carrier. We are not liable for packages that are lost after being marked as delivered by the carrier.
Returns & Exchanges
Due to the custom-made nature of our products, we do not accept returns or exchanges unless the item is defective or you received an incorrect product. Please review your order carefully before completing your purchase. For issues with defective or wrong items, please contact our support team.
For any other questions, please visit our FAQ page or reach out to us directly through the contact form on our website. We are always here to help!